FAQ

*Covid Update*
We are operating as usual but there may be slightly longer delivery times due to unforeseen circumstances with suppliers and/or the Royal Mail.  We apologise in advance for any delays and thank you for your understanding.

PRINTS

  • each print original has been hand painted and signed by the artist Emily Adlard 
  • all images and artwork are protected under copyright laws
  • each image is digitally printed onto a high quality, heavyweight fine art paper
  • print colours may vary slightly from images on the website due to different screen resolutions and configurations

 

SIZES

  • the size of each print is 30cm x 30cm 
  • recommended frame size for these prints is 50cm x 50cm 
  • we can do bespoke sized prints, for more information please use the contact form and let us know which print you would like and the specific size 

 

POSTAGE & PACKAGE

  • each print comes with a back board and is wrapped in cellophane for protection
  • your print will arrive in an A3 hard-backed envelope.  There is a maximum allowance of 3 prints per envelope.  Orders over three prints will be posted separately.
  • for orders of more than 3 prints, you will only be charged the one standard postage fee of £4.50 but orders will arrive separately (see above)
  • we currently are only able to deliver to the UK

 

DELIVERY

  • we aim to dispatch all orders within 3 working days - stock dependent.  If one of your items is out of stock we will notify you via email and arrange a refund or the option to have it sent when back in stock
  • standard delivery is via Royal Mail First Class Post

 

RETURNS, REFUNDS, CANCELLATIONS ETC.

  • you have 7 days from delivery to request a return or refund.  Please contact us via email: emilyadlarddesign@hotmail.com stating the reason for your request
  • we do not offer refunds or returns after 7 days of delivery so please ensure you check your order on receipt
  • you have 12 hours to give notice via email or the contact form (not by telephone) of any cancellations or amendments to your order.  After 12 hours, your order will processed and you will be charged for the order
  • for full terms and conditions please check our 'terms' page via the link at the bottom of the homepage

 

CONTACT US

you can contact us via email: info@emilyadlarddesign.com or using the form on our contact page