FAQ

*Covid Update*
We are operating as usual but there may be slightly longer delivery times due to unforeseen circumstances with suppliers and/or the Royal Mail.  We apologise in advance for any delays and thank you for your understanding.

PRINTS

  • each print original has been digitally hand painted and signed by the artist Emily Adlard 
  • each print comes with embossed stamp of authenticity which confirms it is an Emily Adlard print
  • all images and artwork are protected under copyright laws
  • each image is digitally printed onto a high quality, heavyweight fine art paper
  • print colours may vary slightly from images on the website due to different screen resolutions and configurations

 

SIZES

  • the size of each print is 30cm x 30cm 
  • recommended frame size for these prints is 50cm x 50cm 
  • we can do bespoke sized prints, for more information please use the contact form and let us know which print you would like and the specific size 

 

POSTAGE & PACKAGE

  • each print comes with a back board and is wrapped in cellophane for protection
  • prints are sent by Royal Mail, First Class, unless otherwise indicated
  • your print will arrive in an A3 hard-backed envelope.  We take every precaution to ensure that your print arrives damage free but cannot guarantee this once it has left our premises
  • there is a maximum allowance of 2 prints per envelope.  Orders over two prints will be posted separately
  • we currently are only able to deliver to the UK

 

DELIVERY

  • we aim to dispatch all orders within 3 working days - stock dependent.  If one of your items is out of stock we will notify you via email and arrange an alternative, refund or the option to have it sent when back in stock
  • standard delivery is via Royal Mail First Class Post
  • Please allow at least 5 working days for your print to arrive

 

RETURNS, REFUNDS, CANCELLATIONS ETC.

  • Refunds and returns will only be considered if your item is damaged or lost
  • you have 7 days from delivery to request a return or refund.  Please contact us via email: info@emilyadlarddesign.com stating the reason for your request - with proof of damage if applicable
  • we do not offer refunds or returns after 7 days of delivery so please ensure you check your order on receipt
  • you have 2 hours to give notice via email or the contact form (not by telephone) of any cancellations or amendments to your order.  After 2 hours, your order will processed and you will be charged for the order
  • we do not offer exchanges under any circumstances
  • for full terms and conditions please check our 'terms' page via the link at the bottom of the homepage

 

CONTACT US

you can contact us via email: info@emilyadlarddesign.com or using the form on our contact page